How do I troubleshoot issues on my device?

Issue 

Possible Reason 

Solution 

No LED of menu display after power on 

• The power adapter is not properly connected 

Make sure the device is connected to the power 

No sound 

• The TV is on Mute or volume is low. 
• The device is on Mute or the volume is too low. 

Press the mute button to restore the sound and increase the volume. 

Failed to connect to the network 

• Ethernet cable is not properly connected. 
• Wi-Fi is turned off or the signal is too weak. 

• Reconnect the cable. 
• Restart the Wi-Fi or adjust the position of the device closer to the router. 

Remote Control Failure 

• The sensors of the remote control and the TV box are not in alignment. 
• The remote control is broken, or the batteries are low in power. 

• Aim the remote’s sensor at the front panel’s sensor and try again. Check for obstructions blocking the signal path between the remote and the box. 
• Replace the batteries or send the device to the local maintenance service station for checking. 

Nothing is displayed on the screen 

• HDMI cable is not connected 

Make sure that HDMI/AV is selected as your TV input 

Voice search on remote is not working 

• Remote is not paired to the TV Box 

See the Pairing Bluetooth Device section in this guide 

No Audio 

• Audio Settings not configured correctly for your TV 

Settings> Device Preference > Sound > Select formats 

Press OK to select “None” or try a “Manual” selection.