Issue | Possible Reason | Solution |
No LED of menu display after power on | - The power adapter is not properly connected
| Make sure the device is connected to the power |
No sound | - The TV is on Mute or volume is low.
- The device is on Mute or the volume is too low.
| Press the mute button to restore the sound and increase the volume. |
Failed to connect to the network | - Ethernet cable is not properly connected.
- Wi-Fi is turned off or the signal is too weak.
| - Reconnect the cable.
- Restart the Wi-Fi or adjust the position of the device closer to the router.
|
Remote Control Failure | - The sensors of the remote control and the TV box are not in alignment.
- The remote control is broken, or the batteries are low in power.
| - Aim the remote’s sensor at the front panel’s sensor and try again. Check for obstructions blocking the signal path between the remote and the box.
- Replace the batteries or send the device to the local maintenance service station for checking.
|
Nothing is displayed on the screen | - HDMI cable is not connected
| Make sure that HDMI/AV is selected as your TV input |
Voice search on remote is not working | - Remote is not paired to the TV Box
| See the Pairing Bluetooth Device section in this guide |
No Audio | - Audio Settings not configured correctly for your TV
| Settings> Device Preference > Sound > Select formats Press OK to select “None” or try a “Manual” selection. |
