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How do I troubleshoot issues on my device?

Issue 

Possible Reason 

Solution 

No LED after power on
  • The power adapter is not properly connected
Make sure the device is connected to the power.
No sound
  • The TV is on Mute or volume is low.
  • The device is on Mute or the volume is too low.
Press the mute button to restore the sound and increase
the volume.
Failed to connect to the
network
  • Wi-Fi is turned off or the signal is too weak.
  • Ethernet cable is not properly
    connected.
  • Restart the Wi-Fi or adjust the position of the device closer to the router.
  • Reconnect the cable
Remote Control Failure• Remote control batteries are
low in power.
• The remote control is not paired any more
  • Replace the batteries.
  • Switch main power ON and pair remote by pressing the BACK& HOME buttons for 5 seconds. Wait until pair screen appears.
Nothing is displayed on the screen
  • Wrong TV HDMI input.
  • Not use High resolution HDMI cable V2.1
  • Make sure that the correct HDMI port is selected as your TV input.
  • Check if you not are using  an old HDMI cable.
Voice search of the remote control is
not working		The remote control is not paired to the
Google TV Box		See the Pairing Bluetooth Device section of the User Manual.
No AudioAudio Settings are not configured
properly for your TV		Access the settings by following these steps: Settings> Display & Sound
> Advanced sound settings