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The camera is offline / How do I reset it?

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  • Restart the camera: hold POWER for 3 seconds to turn off, wait 10 seconds, hold POWER again for 3 seconds to turn on. Wait for the status LED to become solid blue.
  • Restart your home router/Internet box.
  • If still offline after restart: hold RESET for 4–5 seconds (LED blinks red) and re-pair the camera following FAQ I.
  • If the camera still appears in the app: go to Settings (⚙) > Device Information > Delete device to remove it manually before re-adding it.

Warning: A factory reset (RESET 4–5 seconds) erases ALL settings including Wi-Fi credentials.