<Problem>

<Cause>

<Solution>

The standby indicator does not light up

The mains lead is unplugged/the multipoint connector is switched off.

Check the mains lead/switch the multipoint connector on.

There is no image, no sound, no display

There is no power supply

Check the connection cables

Cables are missing or defective.

Check your connecting cables

A wrong video format was selected in the OSD settings

Check the settings to make sure your TV supports the selected format

There are small blocks in the video, occasionally no sound, occasionally no signal

The signal is too weak

Check for defective cables or connectors. Alternatively, reduce the coaxial cable length

Scrambled channel

message

The channel is scrambled.

Select an alternative channel.

No response to remote control

The receiver is off.

Plug in and turn on the plug.

The handset is not aimed correctly.

Aim the handset at the IR sensor.

The IR sensor is obstructed.

Check for obstructions.

The handset batteries are exhausted.

Replace the handset batteries.

Password forgotten

The default password is <0000>

Contact the local Service Hotline or send an email to our support

The external USB HDD does not start.

The power consumption is too high.

Connect an extra power supply adapter to your USB HDD device.

The receiver switches to standby automatically.

The {Auto Standby} function is activated and has reached the set time (default 3 hours).

Set the power down time or disable it in the {Settings}>{Time Setting} menu, parameter {Auto Standby After}.