<Problem>

<Possible cause>

<What to do>

LED indicator not lit

Mains lead unplugged

Check mains plug

No signal found

Cable input is disconnected

Orange signal LED is Off

Check cable lead

Check with dealer

No picture or sound on TV or amplifier

HDMI or SCART is not selected on your TV or amplifier or the unit is set to higher resolution as the TV supports.

TV/amplifier is not switched on

Switch to correct TV/amplifier input

Select lower resolution on receiver

Switch TV/amplifier on.

Scrambled channel

message

Channel is scrambled

Select alternative channel

No response to remote control

Receiver off

Remote not aimed correctly

Front panel obstructed

Remote batteries exhausted

Plug in and turn on plug

Aim remote at front panel

Check for obstructions

Replace remote batteries

Forgotten PIN code

Forgotten channel  lock code

Default PIN is 0000

Contact local Service Hotline or send email to our Support via www.strong.tv

Signals are interrupted or blocking is visible on screen

Cable signals are too weak or have reflections/interference.

Press the <INFO> button on remote 2x to call up signal bars and check your cable connections and leads.  Using (many) splitters in the signal lead might cause reflections/interference in the digital signal and distort reception. When in doubt, check with your dealer.

The receiver switches off automatically.

Auto Standby function enabled.

Disable auto standby. See chapter <7.4.3> for details.

Playback of video (or Timeshift) is causing picture freeze/macro blocks or similar distortion, especially on HD content.

Read/write speed of your USB device could be too low.

Make sure to use a USB storage device with sufficient speed and space. Pen drives (‘USB sticks’) may not support sufficient speed.