[Problem]

[Possible] [cause]

[What] [to] [do]

The standby indicator does not light up

The mains lead is unplugged/the multipoint connector is switched off.

Check the mains lead/switch the multipoint connector on.

No picture

The receiver can’t receive signal.

Check the antenna cable, replace the cable, or connect the cable to the receiver tightly.

Incorrect values of some tuner parameters.

Set the values of tuner parameters correctly in the {Installation} menu.

Wrong direction of the dish.

Check signal strength and adjust your dish correctly.

No picture or sound on TV

The input is not selected on your TV.

Switch to the correct TV input.

The TV is not connected to the mains.

Bad cable connection.

Check the mains lead.

Firmly plug in the cables between the receiver and TV.

Audio muting.

Press the [MUTE] button.

TV power off.

Turn the TV on.

Scrambled channel

message

The channel is scrambled.

Select an alternative channel.

No response to remote control

The receiver is off.

Plug in and turn on the plug.

The handset is not aimed correctly.

Aim the handset at the IR sensor.

The IR sensor is obstructed.

Check for obstructions.

The handset batteries are exhausted.

Replace the handset batteries.

Password forgotten

The default password is <0000>

Contact the local Service Hotline or send an email to our support via www.strong-eu.com

The external USB HDD does not start.

The power consumption is too high.

Connect an extra power supply adapter to your USB HDD device.

The receiver switches to standby automatically.

The {Auto Standby} function is activated and has reached the set time (default 3h).

Set the power down time or disable it in the {System Setup} > {Auto Standby} menu .