How do I troubleshoot issues on my device ?
Problem | Possible cause | What to do |
The LED/standby indicator and LED display (if available on your receiver) are not switching on. | The power cable or power adapter is unplugged. | Check that the power cable or power adapter is plugged to the wall outlet. |
If your receiver has a main power switch: The main power switch on the rear panel is set to OFF | Switch the main power on. | |
The electrical outlet may be damaged. | Check with another device if the electrical outlet is supplied. | |
No signal. | The receiver is not connected to the signal source (DVB-C) or to the antenna (terrestrial or satellite antenna). | Check the lead of the antenna or cable. |
Check that the coaxial cable is correctly fitted to the antenna input on the receiver. | ||
Damaged or defective connectors (IEC-connectors (DVB-T2). | Check connectors for visible damage. | |
The antenna (terrestrial or satellite) is damaged. | Check the antenna for visible damage. | |
Out of digital signal area. | Check with your dealer or contact your local Service. | |
An active antenna requires that the antenna power/external power is switched ON. | Switch the antenna power of the receiver ON/connect an external power source. | |
Wrong direction of the antenna. | Check the signal strength and quality and adjust your antenna correctly or contact your local Service. | |
Multiswitch is defective or power cable or power adapter of Multiswitch is unplugged. | Check that the power cable or power adapter of Multiswitch is plugged to the wall outlet. Contact your local Service. |
Problem | Possible cause | What to do |
The picture and sound remain frozen, or macro blocks or similar distortion are visible on the screen. | The transmission signals are too weak or have reflections/ interference. The antenna is not properly adjusted. | Press the INFO key on the remote control 3x to call up signal bars to visually assess signal strength and signal quality (both parameters should be visible in the last third of the info bars). Contact your local Service. |
No sound on TV or amplifier. | The volume of the TV is set too low. The volume of the receiver is set too low. | Increase the volume of the TV with its remote control. Increase the volume of the receiver with its remote control. |
The correct input is not selected on your TV or amplifier, or the unit is set to a higher resolution than supported by the TV. | Switch to the correct TV/amplifier input. | |
Select lower resolution on the receiver. | ||
The TV, digital receiver or amplifier is not switched on. | Switch the TV/digital receiver/amplifier on. | |
The TV or digital receiver is not connected to the mains. | Check the mains lead. | |
Bad cable connection. | Make sure that any existing digital or analogue A/V cable connections between the used equipment (TV, digital receiver, or A/V amplifier) are properly connected. | |
Audio is muted. | Press the ! button on your remote control. | |
The TV power is off. | Turn the TV on. | |
No access to scrambled services. | The channel is scrambled. Your receiver does not support scrambled channels. | Select an alternative channel. |
No response to the remote control. | The receiver is off. | Plug in and turn on the receiver. |
The remote control is not aimed correctly. | Aim the remote control at the IR sensor on the front panel of the receiver. | |
The IR sensor on the front panel of the receiver is obstructed. | Avoid or remove obstructions. | |
The batteries of the remote control are not inserted, wrongly inserted or exhausted. | Check whether the batteries are inserted correctly or exhausted. If exhausted, replace the batteries in the remote control. Some models have Front Panel buttons for CH+, CH- and a Power On/Off button for simple operation. |
Problem | Possible cause | What to do |
After moving the DVB-T2 Receiver to another room/area you are no longer able to receive digital reception. | The antenna signals are too weak. | Press INFO on the remote control to keep the signal bars on screen and adjust the Indoor antenna for maximum reception. Alternatively, do a rescan of the channels. |
The signal strength/quality might be less than before, if using an indoor antenna. | When using an active antenna, check if the antenna power setting is On. | |
Try using an outdoor antenna. | ||
The receiver switches off or to standby automatically. | The Auto Standby function is enabled and has reached the set time. | Disable Auto Standby. Refer to the user manual of your receiver for details. |
Forgotten PIN code/ password. | Always make a note of the Password you have set. | Contact your local Service Hotline or email our Support via www.strong-eu.com |
Forgotten channel lock code. | Contact your local Service Hotline or email our Support via www.strong-eu.com | |
Playback of video (or Timeshift) is causing picture freeze/macro blocks or similar distortion, especially on HD content. | The read/write speed of your USB device could be too low. | Make sure to use a USB storage device with sufficient speed and space. Pen drives (USB sticks’) may not support sufficient speed. |
The USB storage device is not working properly. | The power consumption is too high. | Connect an extra power supply adapter to your USB HDD device. |
The USB device is formatted incorrectly. | Format the USB device on a PC to FAT32. | |
Recording is no longer possible. | The selected storage medium is full. | Delete existing recording(s). Attach and use another storage medium. |
The receiver automatically switches off after a certain time. | The Auto Standby function is enabled. | Check the Auto Standby setting and disable if necessary. |
