<Problem>

<Possible cause>

<What to do>

LED indicator and LED display are not switching on.

The mains lead is unplugged.

Power switch at rear panel is set to [OFF].

Check the mains plug. Switch main power to [ON].

No signal found

The antenna is disconnected

The antenna is damaged/misaligned

Out of digital signal area

Active antenna requires to switch ON the antenna power/external power

Check the lead of the antenna

Check the antenna

Check with your dealer

Switch the antenna power of the receiver  ON/connect external power

No picture or sound on TV or amplifier

HDMI or SCART is not selected on your TV or amplifier or the unit is set to higher resolution as the TV supports.

TV/amplifier is not switched on

Switch to correct TV/amplifier input

Select lower resolution on receiver

Switch TV/amplifier on.

Check if S/PDIF connection is used.

Scrambled channel

message

Channel is scrambled

Select an alternative channel

No response to the remote control

The receiver is off

The remote control is not aimed correctly

The front panel is obstructed

The batteries of the remote control are exhausted

Plug in and turn on the plug

Aim the remote control at the front panel

Avoid obstructions

Replace the batteries of the remote control

Forgotten PIN code

Forgotten channel  lock code

Default PIN is <1234>

Contact your local Service Hotline or send an email to our Support via www.strong.tv

After moving the receiver to another room/area you are no longer able to receive digital reception

The antenna signals are too weak

The signal strength/quality might be less than before, if using an indoor antenna

Press [INFO] on the remote control to keep the signal bars on screen and adjust the antenna for (maximum) reception. Alternatively, do a rescan of the channels.

When using an active antenna, check if the antenna power setting is {On}

Try using an outdoor antenna

The receiver switches off automatically

The {Auto Standby} function is enabled

Disable {Auto Standby}. See section <7.3.3.1> for details.

Playback of video causes picture freeze/macro blocks or similar distortion, especially on HD content

The read speed of your USB device could be too low

Make sure to use a USB storage device with sufficient speed and space. Pen drives (‘USB sticks’) may not support sufficient speed.