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I do not have access to the internet and/or the LED of the home icon does not light up.

No Internet! Troubleshoot your Internet Access for your Powerline 500 Kit EU. If you do not have access to the internet, read this article to reset your powerline adapters.

 
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Connect the adapters to a powerstrip

To troubleshoot your Internet Access,  connect the adapters one after the other to a power strip.

 
 
 
Connect Powerline 500 EU adapters to a multiplug

Connect the adapters to Internet

Connect each adapter to a working device (internet router/gateway, Android box, Smart TV, computer, etc.) with an Ethernet cable. There must be a communication between the devices. Otherwise, the adapter will automatically go into standby mode.

 
 
Connect Powerline 500 EU adapters to the Internet

Press the Connect & Secure button (first device)

Once the adapter is plugged in and connected to the Ethernet, simply press the “Connect & Secure” button on the front panel for 10 seconds.

 
Press the Connect & Secure button on the first adapter

Press the Connect & Secure button (second device)

Press the “Connect & Secure” button on the front panel of the second device for 10 seconds. You have up to two minutes to do it.

 
Press the Connect & Secure button on the second adapter

Devices are reset

All the LEDs must be green at the end of the operations.

Repeat the same operation for a third powerline.

You can have up to 8 powerline 500 on the same electrical installation.
After pairing all the devices, you can put them in the room where you need them

 
Adapters are reset
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