Sometimes, it is possible that your device is not working properly and that you don’t have internet access. In this case, we suggest resetting your device to its factory settings and updating its firmware again afterwards if necessary.
You have two ways to do it, you can reset the device by pressing the reset button or doing it in the Web UI.

 

CASE 1: Reset button.
To do so, insert a paper clip in the hole to press the reset button. Press the reset button for 10 seconds. The LEDs will switch off and turn back on again.