Can I connect Powerlines with different brands and data rates to my network?
Can I connect Powerlines with different brands and data rates to my network? It is possible to connect powerlines with different data rates and brands as our devices use the HomePlug AV standard which makes any device compatible no matter the brand or data rates. For instance, you can connect a powerline 500 with a […]
What do the icons and LEDs on the Powerline mean?
What do the icons and LEDs on the Powerline mean? This image shows the different statuses of the powerline adapter LEDs.
I receive Internet via fibre, is a Powerline 500 suitable?
I receive Internet via fibre, is a Powerline 500 suitable? A Powerline 500 is sufficient, but it will not allow you to benefit from all the potential speed offered by your internet service provider. If you want a powerline network that matches your fibre optic speed, you must ensure that your electrical installation complies with […]
Why do the Powerlines switch off on their own?
Why do the Powerlines switch off on their own? This is normal, Powerline 500 automatically switch to sleep mode if no activity is detected. When a signal is detected on the Ethernet port, the Powerline 500 will turn back on. It may take a few seconds for a Powerline 500 in standby mode to detect […]
How many Powerline 500 can I connect to the same network?
How many Powerline 500 can I connect to the same network? You can connect up to eight Powerline 500 in your home within the limit of a single electric meter. See more FAQs
The Internet speed is much lower at the output of the powerline network compared to the speed at the output of the Internet service provider’s box. Why?
The Internet speed is much lower at the output of the powerline network compared to the speed at the output of the Internet service provider's box. Why? The data rate displayed on the Powerline 500 (as well as all Powerline 500 on the market) is the maximum data rate used for the transmission of signals […]
I do not have access to the Internet and/or the LED of the “home” icon does not light up.
I do not have access to the Internet and/or the LED of the "home" icon does not light up. You must reset the adapters to their factory settings. To reset the adapters please follow the steps below: See more FAQs 1 Connect the adapters to a powerstrip Connect the adapters one after the other to […]
